Fraktpolicy

At Espresso Catering AS, we offer shipping to customers worldwide. We take great care to ensure that your order is packed securely and shipped promptly so that you receive your order in excellent condition.

Processing Time:

Orders are typically processed and shipped within 1-5 business days. Please note that orders placed on weekends or holidays may be delayed and processed on the next business day.

Shipping Methods:

We offer the following shipping methods:

  • Regular Shipping: Delivery times vary based on your location and can take between 3-5 business days. Standard shipping is cost 70 NOK, performed through a company Posten Norge.

  • Express Shipping: Delivery times vary based on your location and can take between 2-5 business days. Express shipping is available for an additional cost, which will be calculated at checkout.

Please note that we cannot guarantee delivery times and are not responsible for any delays caused by shipping carriers or customs.

Shipping Restrictions:

We do not currently ship to certain countries due to legal restrictions or shipping carrier limitations. If you have any questions about shipping to your location, please contact us before placing your order.

Shipping Damage:

If your order arrives damaged, please contact us immediately. We may require photos of the damaged items and packaging, and we will work with you to resolve the issue.

Order Tracking:

Once your order has shipped, we will provide you with a tracking number via email. You can use this number to track your order's delivery status.

Undeliverable Packages:

If your package is returned to us as undeliverable, we will contact you to confirm your shipping address. If we are unable to reach you or confirm your address, we will issue a refund for the order's value minus any shipping and handling fees.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier and file a claim.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at keepyourmaze@gmail.com.